Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged for FREE within 60 days of purchase (excludes items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal). We are happy to process an exchange for a new size, color, or different item at no additional shipping charge.
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One reason FedEx is the preferred carrier of Ellos is the unparalleled online delivery tracking provided to our customers. FedEx does partner with USPS through its SmartPost program, and your package may ship FedEx, but be delivered via USPS. For returns, your package will be picked up by USPS and delivered by FedEx back to our facility.
Ellos® c/o FULLBEAUTY Brands, 2300 Southeastern Ave., Indianapolis, IN 46201
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