Dear Backers,

Again, thank you so much to everybody for bearing with us patiently over the last months through this enormous faff. As we mentioned in the previous update, there was a quality control issue with a batch of Soapstones. We are really sorry that these slipped through and have broken with use for some of our backers. We want to continue to apologise for the frustration this has caused you, and reiterate how we ourselves are very frustrated and, frankly, really disappointed.\xa0

Replacement Form

As promised, we have created a form for warranty replacements. We ask that people who have experienced faults, or have not received their item yet, to please complete the form and we will organise a replacement Soapstone to be sent out within the timeframe below.\xa0

Form:\xa0https://forms.gle/RHQAVw4aEMNZMzZt5

Thank you to everyone who has already emailed us with photo evidence. It has informed us how many replacement units to produce and QC checks with our factory. We do ask those of you to log your issue a second time in the form above, as this is the\xa0final & only database we will use to organise the replacement units.\xa0Sorry for the hassle.\xa0

(Please note, due to SKU level MOQs we are unable to hit, we are only able to provide standardised colourways - Silver Metal & Blue Plastic - which were the most popular choices among our 3,500 backers)

The form asks for\xa0photo evidence\xa0of your fault. Please take the time to include this if you are experiencing a faulty product, otherwise we cannot process your replacement. If you never received your reward because of shipping issues you don't need to upload a photo.\xa0

Timeframe

The stock is on track to be ready on Monday or Tuesday next week. Please\xa0submit your form before the 31st January\xa0if you want to be in the pre-Chinese New Year shipping wave, which will be shipped by Feb 5th. The absolute\xa0last date of form submission is the 9th Feb, which will put you in the 2nd wave after Chinese New Year. These will be shipped by the end of Feb.

We are looking forward to getting this sorted.\xa0

Thank you again,

Pete and Eli\xa0