Captain Nathan Brittles saw it as a sign of weakness. John McClane’s wife had heard him say “I love you” a thousand times, yet never heard him say “I’m sorry”. “I never apologise, Lisa. I’m sorry, but that’s just the way I am,” Homer Simpson once told his eldest daughter. “Real” men – and not just of the fictional variety – have long had a problem with offering an apology. And the modern-day, real-life non-apology apology is hardly a step up. Here’s how to make the hardest word that bit easier to say.

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