If you prefer Apple Calendar or other calendars, you'll be able to add your appointment there too.
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Let's dive into all 2023 updates!
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⏳Total hours worked by our team in 2023\xa0Over 40,000 🤯
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💯Highlights
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1. Expanded test menu with 160+ new options.
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2. Launched your new patient portal, making navigation across orders much easier.
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3. Added the ability to book your appointment directly through us right after ordering your labs, eliminating the need to visit Quest's website separately.
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📋Long list of updates
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❄️ JANUARY
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Jan 5
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Updated the description for testosterone tests for clarity.
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Jan 27
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Made the "Login" and "My Account" links easier to find.
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Jan 31
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Made improvements to improve the speed of all our pages.
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💘 FEBRUARY
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Feb 15
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If your session expires, we won't show an error anymore. Instead, we'll reload the last page.
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Made it easier to add blood type tests to your cart with just one click.
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Feb 16
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Mobile patient portal results now open in a new tab instead of downloading.
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Streamlined the reordering process for previous tests, making it faster for you when logged in.
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Feb 21
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Improved cart speed by 15% for a faster checkout experience.
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Enhanced turnaround time calculation for greater accuracy.
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Feb 24
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Added the estimated results delivery time in your patient portal.
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Feb 27
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Setup SMS reminders for morning collections, for tests like Cortisol AM which should be done before 9 AM.
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Expanded our email acceptance policy to include addresses with a "+" symbol in the first part. Your email "yourname+healthy@email.com," is now accepted hassle-free.
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🌱MARCH
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Mar 3
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Mobile speed improvement.
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Mar 7
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Resolved checkout issues with Gift Certificates and referral Gift Certificates.
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Mar 22
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Easily gift tests or Gift Certificates to others from your order receipt page. Recipients get a link to claim their order (valid for 7 days) and a confirmation email upon claiming. As a thank-you, you receive a \\$30 Gift Certificate for helping your loved ones prioritize their health
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☔APRIL
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Apr 4
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Simplified results interpretation with AI powered smart health insights. Abnormal markers are prominently displayed, while normal ones are placed lower for prioritization and clarity.
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Resolved issues related to loyalty points, referrals, and order for others features.
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Improved our results notification SMS timing! You'll now receive them between the friendly hours of 8 am - 8 pm (your local time).
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Apr 6
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Addressed issues related to reordering previous tests.
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Apr 11
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Fixed issues related to checkout edge cases.
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Apr 12
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Enhanced automatic delivery of results, ensuring you receive them promptly as soon as they are available from the lab.
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Apr 17
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If a gifted order goes unclaimed, we setup reminders every 7 days. This ensures your thoughtful gesture doesn't go unnoticed.
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Apr 20
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On your Health Insights page, you can now easily email your results to your doctor.
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Improved design of reorder pop-up.
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Resolved issue with loyalty points and coupons conflicted, you can now apply both simultaneously for a seamless\xa0 improved use of your loyalty perks.
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Apr 27
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Introduced Subscribe & Save. During checkout you can now subscribe to your favorite tests and select your desired testing frequency. You'll receive lab orders via email at your chosen interval and enjoy better discounts on all tests.
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Added a new "payment methods" page in the patient portal for easier management of your payment methods in one place.
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🌳 MAY
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May 4
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Redesigned website hero section for a cleaner look featuring a new search box for easier navigation.
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May 5
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Enhanced error handling of invalid addresses and zip codes, providing clear error messages.
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May 9
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Added more biomarker data displaying the exact number of covered biomarkers.
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May 15
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Enabled updating subscription order frequency or cancel subscriptions within the patient portal, offering greater control and flexibility. Added ability to\xa0 start a new subscription from your patient portal.
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May 16
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Refreshed design to a more modern look.
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May 18
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Introduced informative pages on different cancers & tumors, along with the ability to conveniently order relevant tests.
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May 19
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Resolved the issue where choosing a subscription removed special discounts like birthday offers or sale coupons for non-subscription items, ensuring you can enjoy these benefits seamlessly while selecting a subscription.
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May 22
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Enhanced HSA/FSA receipts to display generic test names for confidentiality if sending to your employer.
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May 27
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Launched a complete website redesign with both default (old version) and new version options, giving you the flexibility to switch between them as desired.
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☀️\xa0JUNE
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Jun 12
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Enhanced the Lab Locator interface by reducing map height on narrow devices making it more user-friendly.
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Jun 13
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Resolved issues with ZIP code inaccuracies during checkout, ensuring accurate ZIP and state information.
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Added easy reactivation of canceled subscriptions from your patient portal.
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Jun 16
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Fixed the issue where your ZIP codes would auto-fill based on lab location, potentially causing ZIP and state mismatches for a smoother checkout.
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Added search functionality, quick links, and popular product links to the homepage for quicker test selection.
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Jun 21
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Fixed small checkout bugs.
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Jun 26
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Enhanced search functionality to handle typos.
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Jun 27
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Streamlined options by hiding 58 less popular panels and introducing 19 new ones. The hidden panels can still be reordered through your patient portal, though they won't appear in our website's test library.
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🌊\xa0JULY
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Jul 1
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Big update! You can now book your appointment directly through us right after ordering your labs, eliminating the need to visit Quest's website separately. Enjoy a hassle-free experience without juggling different websites & confirmation emails.
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Jul 3
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Easily find the blood group/type test with improved search functionality, allowing various terms like "blood type," "blood groups," or "abo typings" to lead you to the right test.
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Made it simpler to find tests using synonyms.
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Jul 4
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Re-enabled ZIP/city pre-fill in our checkout, alongside several enhancements for a smoother checkout experience, including more convenient discount placement, improved cart visibility, and a refined flow based on lab selection.
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Streamlined applying coupon and gift certificates.
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Jul 5
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Hid 39 less popular panels to simplify choices while still allowing reorder through the patient portal.
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For subscription reorders, you'll receive a custom email tailored specifically for your reorder, offering a more personalized experience.
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Jul 7
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Improved notifications for appointment booking issues with clear error messages.
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Enhanced booking appointment design for a more convenient experience.
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Jul 8
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Further improved appointment booking with the ability to modify lab location and fixed issues.
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Introduced detailed subscription cancellation and reactivation emails for easier management.
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Jul 10
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Added 7 new order add-ons to give you more choices that perfectly complement your orders.\xa0
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Enhanced test search with more synonyms and abbreviations, making it easier to find the test you need.
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Jul 12
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Order confirmation emails now include a link to the receipt page for direct appointment booking.
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Added some friendly notes when selecting a location for clarity.
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Quest appointment confirmations now include an automatic SMS for reassurance.
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Jul 13
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SMS confirmation for Quest appointments now includes a confirmation code and a link to change your appointment if needed.
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Jul 25
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Improved search results to display the most relevant panels first for quicker access.
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Jul 26
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Fixed user experience issues with the lab locator map on mobile devices.
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Jul 31
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Enhanced homepage speed by 15%.
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🏖️AUGUST
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Aug 2
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Simplified our search design.
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Aug 3
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Renamed the "Login" button to "Results".
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Aug 4
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Added an optional "Assistant's email" field during checkout, so your assistant automatically receives your order and appointment details via email to help you remember to go to the lab.
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Aug 8
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Improved search results for popular searches, ensuring accuracy and relevance.
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Resolved bugs with the appointment booking day selector slider.
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Aug 11
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Redesigned the mobile cart for a more streamlined experience.
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Improved FAQ sections for better mobile reading and fixed issues with closing answers.
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Aug 14
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Updated the coupon section with a more informative message.
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Aug 16
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Resolved interface issues in the checkout payments section and included the amount of discount in the coupon message.
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Aug 17
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Improved search results by filtering out tests specific to women when using terms like "Men" or "Male."
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Aug 21
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Added the ability to test anyone under 18 expanding our reach to a new group of 70 million patients.
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Aug 24
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Upgraded checkout with automatic display of Apple Pay or Google Pay as default payment options.
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Aug 29
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Enhanced your receipt page:
Improved visibility of the appointment booking.
Consolidated Order details for organization.
Added an extra "Book now" option to the appointment calendar for convenience.
🍁\xa0SEPTEMBER\xa0
Sep 1
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Booking confirmation emails now include a QR code for quick check-in at the kiosk, streamlining your appointment process.
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Sep 20
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Simplified the process of adding new tests during reorder. The reorder tool now features a search bar showing the top 5 matching results, making test selection easier.
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Sep 22
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Enhanced access to panel details by introducing a pop-up instead of scrolling, displaying panel test description, inclusions, and patient instructions conveniently.
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🎃 \xa0OCTOBER
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Oct 10
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Reorganized and clarified information in the patient portal.
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Oct 13
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Display available appointment time slots for quicker scheduling. Added a confirmation message when selecting a lab location for reassurance.
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Oct 15
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Implemented a daily check to deactivate closed Quest lab locations and add new ones, ensuring up-to-date information for your convenience.
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Oct 24
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Updated the lab locator on the homepage to display the currently selected lab address.
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Oct 26
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Fixed bugs.
Updated appointments now display correctly on the thank you (receipt) page.
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Fixed an issue where the "Book lab visit" button appeared even though you had already visited the lab.
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Oct 27
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Resolved a bug related to the month selector when booking appointments.
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🦃 NOVEMBER
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Nov 9
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Added 12 new tests, including genetic tests, more in-depth heart health markers, and a respiratory allergy panel, to our menu.
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Nov 20
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Simplified lab location change on the order confirmation page.
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Nov 24
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Improved search.
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🎄 DECEMBER
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Dec 6
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Enhanced the checkout process by enabling customers to easily replace a coupon with loyalty points by clicking on the "loyalty points" link if a coupon is already applied.
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Dec 7
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Extended your authentication session in the patient portal reducing the need for frequent logins.
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Dec 12
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Launched your new patient portal, making navigation across orders much easier.
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You can:
1. Sort orders by
a. Order number
b. Date
c. Patient name (that comes in handy in case you share your profile with family)
d. Test name
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2. Easily find the right action for each order:
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a. Get results
b. Find pre-blood draw instructions
c. Reorder
d. Book appointment
e. Check appointment details
f. Download lab order
g. Get your receipt
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Dec 15
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Made design improvements in the patient portal, such as removing unnecessary columns.
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Refreshed the website with new fonts, spacing and layout changes for a better user experience.
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Improved the display of biomarkers in each test with a sleeker design and grouped all biomarkers for panels for easy expansion and collapsing.
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Dec 22
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Added 100 new tests, primarily allergy tests, to the menu.
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Enhanced test search features for easier access to recently added tests and improved search.
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Dec 28
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Made searching more convenient with a search bar available at the top of every page on both desktop and mobile.
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And that's a wrap!\xa0
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If you got this far - you rock!
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Remember - we're here to listen and your ideas matter. If you have any suggestions or feedback to make 2024 even better, please reply to this email or text us at 754-799-7833.
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Thank you for choosing us. Here's to a healthy and happy 2024!
